FAQ's

Frequently Asked Questions (FAQ) for Plush Paths

Welcome to the Plush Paths FAQ page! Here you’ll find answers to common questions about our digital products, store policies, and more. If you can’t find the answer you’re looking for, feel free to contact us at contact@plushpaths.com.


1. What does Plush Paths sell?

Plush Paths specialises in digital products designed to enhance your lifestyle and creativity. Our offerings include downloadable templates, guides, eBooks, and other digital tools.


2. How do I receive my digital products?

Once your purchase is complete, you’ll receive an email with a download link. You can also access your purchased products directly through your account if you’ve created one.


3. Can I get a refund on a digital product?

Due to the nature of digital products, all sales are final and non-refundable. If you encounter any issues with your download, please contact us at contact@plushpaths.com, and we’ll be happy to assist.


4. Do I need an account to purchase?

No, you don’t need an account to make a purchase. However, creating an account allows you to access your order history and download products at any time.


5. What payment methods do you accept?

We accept major credit/debit cards and other secure payment options available through Shopify’s payment gateway. All transactions are processed securely.


6. Can I use your digital products commercially?

Our digital products are for personal use only unless otherwise specified. For commercial use, please contact us at contact@plushpaths.com to discuss licensing options.


7. I’m having trouble downloading my purchase. What should I do?

If you experience any issues with your download, try the following:

  • Ensure your internet connection is stable.

  • Check your spam/junk folder for the email with the download link.

  • Log in to your account (if you created one) to access the download.

Still having trouble? Contact us at contact@plushpaths.com, and we’ll resolve the issue promptly.


8. How do I contact Plush Paths for support?

You can reach us at:

  • Email: contact@plushpaths.com

We aim to respond to all inquiries within 24-48 hours.


9. Are my payment details secure?

Yes, we use Shopify’s secure payment system, which employs encryption and other advanced security measures to protect your information.


10. Do you offer discounts or promotions?

Yes, we occasionally run special offers and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.


11. Can I share the digital products I purchase?

No, sharing or redistributing purchased digital products is prohibited. Each product is licensed for individual use only.


If you have further questions, don’t hesitate to get in touch. We’re here to help and ensure you have a smooth shopping experience at Plush Paths!